How can we hold on to more web project revenue for ourselves?
How can we deliver a better technology experience to our clients?
How can we really know our stuff and stop spreading ourselves too thin across multiple web platforms?
How can we be more consistent in our project bids?
How can we stop feature creep, and unforeseen technology surprises, and ring fence our margins with a more confidence?
How can we offer better support to our solutions once they're implemented?
How can we take a more commercially viable stance when it comes to managing faults, bugs and/or system outages?
How can we outsource non-core technical competencies in a more reliable way? (Why are freelancers so unreliable and unavailable? Why is working offshore so excruciatingly painful?) What's the sense of building a web site from scratch every time and why are we acting as a software vendor when it comes to specifying, building and supporting a web site?
How can we get better support for ourselves when delivering an open source-based web site solution?
And how can we ensure that our clients are well supported once the system has gone live?
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