Open Source CMS - Support

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SERVICE PACKS

Our open source model enables you to control your technology spend with greater accountability and flexibility.

Unlike regular commercial software vendors, we don't charge for our software because it's open source. You only pay for the time it takes us to develop and then support your solution.

Whether you have a quick technical query or need a complex piece of consultancy, you can use a service pack to pay for it. You can raise just one purchase order for multiple small or large items and the packs won’t expire until you have used every last minute.

SLAs

The internet is the part of your IT infrastructure that is most exposed to your customers on a daily basis – it’s also critical to your business.

You need to be confident that your web site and web-based systems are available 24x7 and that support is always there when you need it – and that’s why we offer a range of Service Level Agreements (SLAs) to fit your business need.

Based on an agreed impact and severity scale, we will guarantee uptimes to a desired level and resolve incidents to a timeframe that works for you – keeping your systems up and running so that you can hold true to your customer service commitments.