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For a fixed monthly fee Squiz provides a tried and tested incident severity and resolution management system.

The internet is the part of your IT infrastructure that is most exposed to your customers on a daily basis – it’s also critical to your business.

You need to be confident that your web site and web-based systems are available 24x7 and that support is always there when you need it – and that’s why we offer a range of Service Level Agreements (SLAs) to fit your business need.

Based on an agreed impact and severity scale, we will guarantee uptimes to a desired level and resolve incidents to a timeframe that works for you – keeping your systems up and running so that you can hold true to your customer service commitments.

For further information about our SLA agreements, please contact us directly.